Refund policy
Returns & Refunds Policy — Aroma Sunshine Candles
Return Window We accept returns within 14 days of delivery, in line with your statutory rights under the UK Consumer Contracts Regulations 2013.
Condition of Returns Items must be returned unused, unopened, and in their original packaging. Due to the nature of our products (candles, wax melts, and room sprays), we are unable to accept returns on items that have been lit, used, or had their seal broken, for hygiene and safety reasons.
Non-Returnable Items The following are non-returnable:
- Used or opened candles, wax melts, or room sprays
- Sale or discounted items (final sale)
- Gift sets that have been opened
Return Shipping Return postage costs are the responsibility of the customer unless the item is faulty or was sent in error. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
Refunds Once we receive and inspect your return, we will process your refund within 10 business days to your original payment method. You will receive an email confirmation when your refund has been issued.
Faulty or Damaged Items If your order arrives damaged or faulty, please contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or full refund at no cost to you.
How to Request a Return Contact us at aromasunshinecandles@gmail.com before sending anything back. Returns sent without prior authorisation may not be accepted.